STORE POLICIES

Terms & Conditions

Refunds & Exchanges


We hope that you love the products you order, however if for some reason you are unhappy, please contact us directly by emailing hadleighwaxmelts@gmail.com, via Instagram or our Facebook page, letting us know the reasons you wish to return your order. 

In line with the Distance Selling Regulations, items must be returned to us within 14 days of purchase. All items must be in a re-saleable condition, sealed, and not damaged. All items will undergo a thorough inspection upon return before a refund is issued. We are unable to refund your original postage costs, and the buyer is responsible for all return postage costs.

Once we receive your returned items, we will then send out a replacement or issue a refund. Please remember to include a note of your name, email address and order number in the package so we can identify your return. 

contact us within 14 days of receipt to arrange the return of the item.

Order Processing

We aim to process and dispatch all orders within 7 working days. Please note we are a small, independent business and in busy periods, it can take us some time to prepare, pack and post each order.

Postage Policy

All orders are shipped via Royal Mail First Class. Postage costs are calculated upon checkout depending on the size and weight of your total order.

Terms Of Service

When purchasing our products, you are entering into a binding contract with us, so please ensure you read all our terms and conditions prior to placing your order. We may change our terms and conditions at any time without prior notice to you, and changes will be immediate and apply to any subsequent orders recieved. Once your order has been placed and confirmed, you are not able to make any changes.

We are very careful to ensure that all descriptions of our products and fragrances are as accurate as possible, however we cannot accept any responsibility for any variations in colour, scent, size or shape due to the handmade nature of all products.


All orders are made subject to availability. On the rare occasion an item you order may be out of stock, we will notify you immediately and offer a refund or a replacement to the same value.


All payments are received securely via PayPal or Wix Pay. All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to, or does not authorise payment, then you will be notified of this immediately at the time of order.


We do not take responsibility if your credit/debit card is used fraudulently when purchasing from our website.


This website is owned by Lucy Riley, doing business as Hadleigh Wax Melts, and throughout this site the terms 'we', 'us' and 'our' refer to Hadleigh Wax Melts. Our website is hosted on Wix, who provide us with this online e-commerce platform to sell our products.

General Conditions

We reserve the right to refuse service to anyone for any reason at any time. You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks. You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express wrote permission by us. The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms. 


Accuracy & timeliness of information


We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk. This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site. 

Modifications to our products

Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.  

Products or services

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy. We have made every effort to display as accurately as possible the colours and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any colour will be accurate. We reserve the right but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited. We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected. 

Accuracy of billing and account information

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the email and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors. You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates so that we can complete your transactions and contact you as needed.  

For more detail, please review our Returns Policy. 

User comments & feedback

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments. We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libellous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service. You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libellous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false email address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.  

Personal Information

Your submission of personal information through the store is governed by our Privacy Policy.  

Contact Information

Questions about our terms & conditions or our services should be sent directly to us at hadleighwaxmelts@gmail.com.